At JewelryThis, we take pride in providing our clients with high-quality custom jewelry designs that are not only beautiful, but also respectful and safe. We believe that every piece of jewelry should be a reflection of the wearer’s unique style and personality, and we are committed to working closely with our clients to bring their vision to life.
However, we do have certain policies in place to ensure that all custom jewelry designs adhere to our values of inclusivity, diversity, and respect.
The following designs are not allowed:
1. Designs that violate copyright or trademark laws: Any design that uses copyrighted logos or materials, or that violates trademark laws.
2. Pieces that contain sexually explicit images or designs
3. Designs that promote hate or discrimination: Any design that incites hatred against, promotes discrimination of, or disparages an individual or group on the basis of their race or ethnic origin, religion, disability, age, nationality, veteran status, sexual orientation, gender, gender identity, or any other characteristic that is associated with systemic discrimination or marginalization.
We reserve the right to refuse to design or produce any design that we deem inappropriate or offensive, based on our sole discretion. We believe that custom jewelry design is a collaborative process, and we work closely with our clients to ensure that their vision is brought to life in a way that is both beautiful and respectful.
Yes! your security and privacy are extremely important to us.
All payments are processed through trusted, industry-leading providers such as Stripe. We do not store any credit card information on our systems or servers.
We accept all major credit cards, along with secure payment options like Apple Pay, Google Pay, PayPal, and wire transfers. Every transaction is encrypted and handled with the highest level of security, 24/7.
If you ever have questions or prefer a specific payment method, our team is always here to guide you.
Prices are determined by the level of complexity of the jewelry design, as well as the type and number of gemstones used and the type and weight of the metals used.
We offer a range of secure and convenient payment options to suit your preference.
You can pay using any major credit or debit card (Visa, Mastercard, or American Express), as well as PayPal, Apple Pay, and Google Pay. All processed through secure, trusted payment systems.
For higher-value orders, we also offer the option to pay via bank transfer. This can help you avoid credit card processing fees, and we’re happy to guide you through the process if you prefer this method. Simply let us know, and we’ll take care of the rest.
At JewelryThis, we stand behind the craftsmanship of every piece we create.
All of our jewelry includes a one-year limited warranty covering structural issues related to the manufacturing process. If you ever notice something that doesn’t feel right, you’re welcome to send your piece to us for a careful inspection. If a manufacturing issue is identified, we will take care of it.
Ring Resizing
We offer one complimentary ring resizing within the first year of purchase.
After the first year, we’re happy to assist with resizing for a nominal fee. Our team will guide you through the best options to ensure the fit feels just right.
What’s Covered
Our warranty covers manufacturing and structural defects.
While our pieces are designed for everyday wear, the warranty does not cover:
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Normal wear and tear
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Accidental damage or trauma
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Loss or theft
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Loose stones over time
If any of these occur, we’re still here to help. We offer repair services at fair and transparent pricing, and will always guide you toward the best solution for your piece.
Peace of Mind
For additional protection, especially against loss or theft, we recommend insuring your jewelry through a third-party provider or adding it to your homeowner’s or renter’s insurance policy.
Important Note
To maintain the integrity of your piece and the validity of your warranty, any repairs or modifications, including resizing, must be performed by JewelryThis.
Work done by third parties may compromise the structure of the piece, and in such cases, we’re unable to guarantee or extend warranty coverage.
Our Commitment
Every piece we create carries a story, and we treat that responsibility with care.
If anything comes up, whether it’s covered under warranty or not, we approach each situation personally. Our goal is always to find the best path forward and make sure your piece continues to feel as meaningful and beautiful as the day you received it.
Our Refund & Satisfaction Commitment
Every piece we create is one-of-a-kind—designed and crafted specifically for you. Because of this, custom pieces are not eligible for refunds, as they cannot be restocked or resold.
That said, our process is built to ensure you feel confident every step of the way. Before production begins, we create a photorealistic render image of your design so you can clearly see your piece and request any adjustments. We only move forward once you’ve fully approved the design. In some cases, and when helpful, we can also create and ship a resin model of your piece. This allows you to physically wear it, experience the size and proportions, and feel fully confident before we move into final production.
Most importantly, our relationship with you doesn’t end there.
If something doesn’t feel right when you receive your piece, we will work with you one-on-one to make it right. Every project is personal to us, and we approach each situation with care, attention, and a commitment to finding the best possible solution.
We stand behind our craftsmanship – and behind you.
