Delivery time depends on the complexity of your request. In general, it takes about one week to perfect your design. Production times will vary based on the metal and gemstones you choose, but on average it takes 2-3 weeks. – When you place an order, you can request a due date and our design team will let you know if they can meet that date.
Our typical timeline for a custom piece is around 3–4 weeks, which includes both the design phase and production.
If you’re working toward a specific date, just let us know – we’ll review your timeline and do our best to accommodate it. In many cases, we’re able to offer a rush option depending on the complexity of the design and our current production schedule.
We’ll always be transparent about what’s possible and guide you toward the best path to meet your timing.
Packing and shipping when using a label provided by JewelryThis
1. Double the packaging
Start by wrapping your jewelry in a layer of bubble wrap. Once it’s wrapped well, put it inside a padded envelope or small box and then place that package securely inside another, slightly larger box or padded envelope. This will not only help protect your jewelry but also meet insurance requirements.
*Before sealing the package, though, remember to include a note with your project number inside the package.
2. Conceal your package
We recommend not to reveal the contents of your package on the outer label or anywhere else on the packaging. Doing so paints a bull’s eye on your package for thieves. Similarly, when you drop off your package at the post office, avoid telling anyone, including the clerk, that you’re shipping jewelry.
When you’re ready to address your package, please use the following address and please remember to write the address clearly and legibly:
Jthis LLC,
861 Sixth Ave, Suite 720,
San Diego, CA 92101 USA
3. Don’t use a drop collection or drop delivery service
Avoid using a drop collection or delivery service to send your package. The locations of these types of collections are not always secure. Rather, personally take your package to the postal service and ask for a receipt with the tracking number.
Packing and shipping when using your own label
4. Follow the instructions above as well as the recommendations below
If you are using your own shipping label, after following the first 4 steps, continue with the steps listed below.
5. Choose FedEx express/first-class or registered mail
FedEx and first-class, registered mail are the safest way to ship, but these methods sometimes take longer to reach their desired destination, so do keep this in mind if you need your jewelry to arrive by a specific date.
6. Jewelry insurance
It is highly recommended that you insure your package. If the item was originally purchased from us, we can provide you with a label and insurance.
7. Notify us – and get approval
Make sure to get our approval before you ship your jewelry or gemstone. After shipping provide us with a tracking number. This will allow us to follow the shipment and notify you when we receive it.
8. No notification, no shipping
Please do NOT ship us anything without approving it first, especially if the piece is valued at more than $500. JewelryThis assumes no liability for any loss, theft, or damage to goods during transit..
Yes, of course. You can schedule an appointment at our San Diego shop. We’d be happy to meet you. Just call us in advance, to make sure we know you’re coming please!
Here is our address:
JewelryThis LLC,
861 Sixth Ave, Suite 717,
San Diego, CA 92101 USA
JewelryThis HQ , The Jewelers Exchange Building, San Diego, CA, USA
We ship all orders using FedEx Express to ensure fast, secure, and reliable delivery.
Once your piece is on its way, you’ll receive a tracking number so you can follow its journey every step of the way.
If you prefer added privacy, whether you’re planning a surprise or simply want more flexibility, we can arrange for your package to be held at a nearby FedEx location for pickup at your convenience.
Just let us know what works best for you, and we’ll take care of the details.
Each piece we create is made to order, so the timeline depends on the complexity of your design. On average, most projects are completed within 3–4 weeks, including both design and production.
If you have a specific date in mind, just let us know when placing your order. Your personal Master Designer will review your request and let you know what’s possible. We’ll always be transparent about timing and do our best to have your piece ready when you need it.
At this time, we primarily ship within the United States, Canada, and select European countries.
If you’re located elsewhere, feel free to reach out when starting your project. We’re happy to review your location and see what options may be available.
Our goal is always to find the best and most secure way to deliver your piece, wherever you are.
