Our Refund & Satisfaction Commitment
Every piece we create is one-of-a-kind—designed and crafted specifically for you. Because of this, custom pieces are not eligible for refunds, as they cannot be restocked or resold.
That said, our process is built to ensure you feel confident every step of the way. Before production begins, we create a photorealistic render image of your design so you can clearly see your piece and request any adjustments. We only move forward once you’ve fully approved the design. In some cases, and when helpful, we can also create and ship a resin model of your piece. This allows you to physically wear it, experience the size and proportions, and feel fully confident before we move into final production.
Most importantly, our relationship with you doesn’t end there.
If something doesn’t feel right when you receive your piece, we will work with you one-on-one to make it right. Every project is personal to us, and we approach each situation with care, attention, and a commitment to finding the best possible solution.
We stand behind our craftsmanship – and behind you.
