General FAQs

At JewelryThis, we take pride in providing our clients with high-quality custom jewelry designs that are not only beautiful, but also respectful and safe. We believe that every piece of jewelry should be a reflection of the wearer’s unique style and personality, and we are committed to working closely with our clients to bring their vision to life.

However, we do have certain policies in place to ensure that all custom jewelry designs adhere to our values of inclusivity, diversity, and respect.

The following designs are not allowed:

1. Designs that violate copyright or trademark laws: Any design that uses copyrighted logos or materials, or that violates trademark laws.

2. Pieces that contain sexually explicit images or designs

3. Designs that promote hate or discrimination: Any design that incites hatred against, promotes discrimination of, or disparages an individual or group on the basis of their race or ethnic origin, religion, disability, age, nationality, veteran status, sexual orientation, gender, gender identity, or any other characteristic that is associated with systemic discrimination or marginalization.

We reserve the right to refuse to design or produce any design that we deem inappropriate or offensive, based on our sole discretion. We believe that custom jewelry design is a collaborative process, and we work closely with our clients to ensure that their vision is brought to life in a way that is both beautiful and respectful.

We have have put together a poweful JewelryThis Buyers Guide, giving you access to information curated by global jewelry industry leaders, A 101 jewelry guide if you will. Find out all you need to know about diamond certification, alternatives to natural diamonds, gemstone anatomy and more. Click here

We offer one complimentary resizing* on all custom rings for the first year after purchase. After that, we can still resize your ring, but a fee may be charged. If you do need us to resize your ring, we might need to add or remove some metal, which could make the ring feel thicker or thinner, (depending on whether we added or removed metal).

Keep in mind that not all rings can be resized. For example, due to their design style, organic, eternity, milgrain / enamel styles, can’t be resized and certain metals like silver or alternative metals like tungsten cannot be resized. Please feel free to read our blog for a more in-depth discussion on the resizing process.

*Free resizing is limited to =- 1/2

Ring re-sizing

Fine jewelry, like anything that has value, should be properly cleaned and cared for, but for jewelry, this care can differ according to its metals and stones. To learn how to properly clean jewelry with precious metals, gemstones, diamonds or pearls, please feel free to visit our ‘How to clean fine jewelry’ blog.

Your custom jewelry, when stored correctly, will retain its sparkle, shine and polish for years to come.

Here are 4 tips for proper storage:

1. Keep things separate – Whether you keep your jewelry in a drawer or on a shelf or dresser top, ideally, each piece of jewelry should have its own compartment to ensure it isn’t doesn’t bump up against other pieces. If you don’t have an organizer, you can use a cotton or mesh bag for each piece to keep them separate in a drawer or box.
2. Keep things organized – Pair and display earrings together on an earring tree, loop chains and pendant necklaces on pegs, and store rings in their boxes to prevent dust from collecting in fine nooks and crannies, especially if they have gemstones. When organized this way, in plain sight and attractively displayed, your beautiful pieces will be worn more often!
3. Keep things cool and dry – Most jewelry, with the exception of pearls, is best stored out of direct sunlight and away from moisture. Diamonds and other gemstones can be harmed by moisture. On the other hand, pearls actually lose moisture in overdry conditions and can crack, so they should not be locked away in boxes by themselves.
4. Traveling with Your Jewelry: When on the go, it’s crucial to keep your custom jewelry safe and well-maintained so consider using a JewelryThis travel case. It features soft compartmented sections to prevent tangling and scratches, keeping your jewelry dust-free and easily accessible during your travels. Additionally, this case shields your jewelry from sunlight and moisture, protecting gemstones, and its hard shell prevents damage from squashing.

Square JewelryThis Travel Jewelry Case

The short answer is yes. If you own or rent your home, you might have included the value of your jewelry in your homeowner’s or renter’s insurance; however, the upper limit of this coverage usually isn’t nearly enough to replace a lost or stolen jewelry item. You can add a rider that covers specific property or, for special and expensive pieces of jewelry valued at over $2,000, you can purchase separate insurance. You will be asked for documents and appraisals, so have those ready, and be prepared to ask questions about coverage limits and circumstances like loss or damage.

Sometimes searching for and finding the right design can feel a bit overwhelming, but no worries! We’re here to help! First, if you’re not sure what you want exactly, try doing a Google search to see some different styles. If you find some you like, save a few photos of them, and then when you start your jewelry project with us, upload the photo(s) and describe as best you can what you like or what you want to modify. The more details you can provide, the better.

Also, if you can provide any of the additional information below, we’ll be able to get a better understanding of how you want your dream piece to look:

• Photos and images: Any additional photos you might have that inspired your dream piece.
• Gemstone information: If your design will include stones, we will need gemstone information from you. If you don’t know the exact dimensions, setting, or count, don’t worry. You can just approximate or leave the decision to the designer’s discretion. Click here to learn more about different gemstones available.
• Ring size: If your design is for a ring, we’ll need to know your ring size and the type of band you want. (Need help determining your ring size? See our ring size FAQ).
• Bracelet size: If you want a bracelet or bangle, we’ll need to know your size. For help determining bangle or bracelet size, see our FAQ on bangles and bracelets.
• Your budget: If you have a certain budget, please let us know. This way we can offer different options to you that will make it possible to meet your budget. For example, to cut down on the final costs, we could use silver instead of gold or cubic zirconia instead of diamonds.
• Deadlines: If you have a deadline you are working with, please let us know and we will work diligently to meet it.
• Special instructions: If you have any special instructions, comments, additional information or details that will help the designer build the model, please tell us.

Custom jewelry is exactly what is sounds like. Unlike mass-produced jewelry that is manufactured in the thousands and shipped to distributors to be sold in retail locations. Custom jewelry has been designed and produced according to your exact specific requests and instructions. At Jewelrythis, we only produce custom pieces, where you can specify exactly how you want your piece to look, which metals and stones you like, even something based on a drawing or old photo, and we will use the information you provide to make your piece. In other words, we’ll make your jewelry ‘dream’ a reality. Feel free to check out some customer success stories for examples of our custom-made jewelry.

The process is pretty simple. We’ve broken it down into four steps:

1. Describe your dream piece: The process starts with you telling us how you want your design to look either by providing photos that inspired you, a drawing, or description. We might also ask you a few additional questions so we can give you a rough estimate of the cost of your piece.
2. The design of your piece: Afterward we receive the information from you, one of our jewelry artists will use your sketches, pictures, and descriptions to create a 3D computer image, called a render, so that you can see exactly how it will look before it’s even produced. At this stage of the process, all comments are welcome; you will be able to provide feedback and ask for design modifications.
3. Producing your piece: Once you approve the design, we then go on to the next phase where we produce your piece with the precious metal and gemstones of your choice. This is also where you can specify the finish that you would like. After this, we will set, polish, and clean your dream jewelry piece.
4. Wearing it: You will receive your dream jewelry piece set, polished and finished, and ready for you to wear and enjoy.

JewelryThis Design Process At A Glance

The question on everyones lips is; Is custom jewelry more expensive than ready-made jewelry? Typically custom jewelry cannot compete with mass-produced jewelry when it comes to cost because the designs for mass -produced jewelry are completed and paid for one time and then mass produced, so it is a much less time, effort, and thought-intensive process.

However, that doesn’t mean you need to spend a fortune to have custom jewelry. Plus, with custom jewelry, you can work with the designer to meet your budget as there are several cost-cutting options available with custom-made jewelry that aren’t available with mass-produced jewelry. At the end of the day, though, it is worth it to pay a little more to get a quality jewelry piece, based on your vision and made just the way you want it rather than a mass-produced piece worn by hundreds of others and without your unique input into its creation. We suggest you read our blog on the differences between custom-made and mass produced jewelry for more information on this subject.

If you don’t know your ring size, please see this helpful article on how to properly determine your ring size. It includes a ring sizer that you can download for free.

If you want to keep the proposal a surprise, and need help with getting a ring size measurement, you can use our printable ring size guide.

Many people possess heirloom jewelry, sentimental pieces, or even damaged items, and wish to incorporate parts of them into a new piece. At JewelryThis, we specialize in integrating sentimental gold or heirloom jewelry into custom designs. However, melting down old gold can be complex, time-consuming, and costly due to the presence of unknown alloys and solder. As the composition of the old gold is uncertain, we must first purify it to 24K gold by eliminating any unknown alloys and solder before using it in your new piece.

We primarily recommend this option for pieces with high sentimental value, as many clients find the added cost worthwhile to preserve cherished memories in their new custom jewelry while maintaining top-notch quality standards.

If you’re interested in exploring this option, please mention it when initiating your new project.

This success story is a great example of how we are able to do this.

Can you make a wedding band to fit my existing engagement ring?

Of course! That’s the whole beauty of custom design. You would first need to send us pictures of your existing engagement ring and a description of how you want your wedding band to look. Using this information, we will prepare a preliminary sketch of your wedding band.

We also might need to scan and measure your engagement ring to get the fit just right. To do that, you’ll need to send it to us for just a short period of time. Of course, if you designed your engagement ring with us, then there is no need to send it to us. We can just use your previous model to get its measurements.

Once we’ve scanned and measured your engagement ring or gotten the measurements from the model you made with us, we’ll be able to move on to the next step where we develop the design of your wedding band, and prepare a photo realistic render that lets you see you how your wedding band will look before we even produce it. And, finally, produce it after your approval. This article on how to match your wedding band to your engagement ring can give you an idea of some of the design elements to think about to create the perfect match.

Fitted Wedding Band Design Process

Yes, we can recreate your lost jewelry pieces. If you lost an earring, but still have one of the earrings, you will need to ship it to us so we can measure it and then design and produce the pair.

Cost starts at $500.

For other pieces, you can send us a photo or sketch of the original, and one of our designers can use it to replicate your original piece.

Feel free to read our blog on the lost dolphin earring, or our story about how we recreated a lost wedding ring, to get an example of how we can help you if you’ve lost a piece of jewelry.

Start Your Recreate Project

Have a look. Think you can tell the difference between the original and the replica?

recreate lost earring

Start Your Recrete Project

In our experience, brides and fiances often want to be included in the ring selection process. However, if you want to keep the proposal a surprise, there are a couple ways to get the ring size measurement without giving the surprise away.

The easiest and probably quickest way is to ask friends or family members of your significant other if they know the ring size.

Another way is to borrow a ring (for the correct finger of course) belonging to your significant other and then use it to get the measurement. You can easily determine the ring size with our free printable ring size guide.

A last option is to simply guess the ring size. For women, the most common ring size range is between sizes 5 and 7, but size 6 is the most popular size. For men, the most common ring size range is between sizes 8 and 10.5, with size 9 being the most popular size. Keep in mind that if you are guessing the ring size and you’re not sure, you should err on the side of caution and go with a larger ring size. A larger ring size can still fit over the knuckle and can always be resized later.

And don’t forget that if you want to pop the question as a surprise, make sure that you pay attention to the details so you don’t accidently ruin the surprise. For example, make sure you ship the ring to an address where your significant other doesn’t see it first! The same applies to email correspondences and shared bank accounts. Be careful not to accidentally give the surprise away by using a shared email account or by unexplained large expenses.

In any case, when you’re ready, we’re here to help and we’ll be happy to work with you on all of these important details.

Measurements for bracelet size and bangle size will differ slightly. To learn how to determine your correct size, please read our article on the difference between bracelets and bangles and how to measure your size for each one.

The chain length that works best for you will depend on a number of factors including your height, your style, and your outfit. Knowing the industry standard lengths can help you decide which length will best showcase your jewelry and complement your personal style. Please see the chart below to help you decide on the length of your necklace.

Chain Length Options

Prices are determined by the level of complexity of the jewelry design, as well as the type and number of gemstones used and the type and weight of the metals used.

Delivery time depends on the complexity of your request. In general, it takes about one week to perfect your design. Production times will vary based on the metal and gemstones you choose, but on average it takes 2-3 weeks. – When you place an order, you can request a due date and our design team will let you know if they can meet that date.

All transactions are processed automatically and securely and are available on a 24/7 basis.

Prices are determined by the level of complexity of the jewelry design, as well as the type and number of gemstones used and the type and weight of the metals used.

You can make your payment with any major credit/debit card (VISA, MasterCard or American Express) or with PayPal, via our payment system. For high-value items, you can also pay via bank transfer to save the credit card fee. Please mention this in your order if this is your preferred method.

Delivery time depends on the complexity of your request. In general, it takes about one week to perfect your design. Production times will vary based on the metal and gemstones you choose, but on average it takes 2-3 weeks. – When you place an order, you can request a due date and our design team will let you know if they can meet that date.

The design process takes about a week itself, so total completion of your jewelry piece requires about 3-4 weeks. However, if you need to receive your jewelry piece more quickly, you can tell us the date you would like to receive it and we will check the date and do our best to deliver it on time.

Packing and shipping when using a label provided by JewelryThis

1. Double the packaging

Start by wrapping your jewelry in a layer of bubble wrap. Once it’s wrapped well, put it inside a padded envelope or small box and then place that package securely inside another, slightly larger box or padded envelope. This will not only help protect your jewelry but also meet insurance requirements.

*Before sealing the package, though, remember to include a note with your project number inside the package.

2. Conceal your package

We recommend not to reveal the contents of your package on the outer label or anywhere else on the packaging. Doing so paints a bull’s eye on your package for thieves. Similarly, when you drop off your package at the post office, avoid telling anyone, including the clerk, that you’re shipping jewelry.

When you’re ready to address your package, please use the following address and please remember to write the address clearly and legibly:

Jthis LLC,

861 Sixth Ave, Suite 720,

San Diego, CA 92101 USA

3. Don’t use a drop collection or drop delivery service

Avoid using a drop collection or delivery service to send your package. The locations of these types of collections are not always secure. Rather, personally take your package to the postal service and ask for a receipt with the tracking number.

Packing and shipping when using your own label

4. Follow the instructions above as well as the recommendations below

If you are using your own shipping label, after following the first 4 steps, continue with the steps listed below.

5. Choose FedEx express/first-class or registered mail

FedEx and first-class, registered mail are the safest way to ship, but these methods sometimes take longer to reach their desired destination, so do keep this in mind if you need your jewelry to arrive by a specific date.

6. Jewelry insurance

It is highly recommended that you insure your package. If the item was originally purchased from us, we can provide you with a label and insurance.

7. Notify us – and get approval

Make sure to get our approval before you ship your jewelry or gemstone. After shipping provide us with a tracking number. This will allow us to follow the shipment and notify you when we receive it.

8. No notification, no shipping

Please do NOT ship us anything without approving it first, especially if the piece is valued at more than $500. JewelryThis assumes no liability for any loss, theft, or damage to goods during transit..

Yes, of course. You can schedule an appointment at our San Diego shop. We’d be happy to meet you. Just call us in advance, to make sure we know you’re coming please!

Here is our address:

JewelryThis LLC,

861 Sixth Ave, Suite 717,

San Diego, CA 92101 USA

JewelryThis HQ , The Jewelers Exchange Building, San Diego, CA, USA

We usually use Fedex express service. You will receive a notification together with a tracking number that lets you follow the shipping route and progress of the shipment.

Delivery time depends on the complexity of your request because that will affect how long it takes our designers to complete and produce your jewelry piece. However, when you place an order, you can request a due date and our design team will let you know if they can meet that date. We will do our best to make your piece ready for the due date

Absolutely! At Jewelrythis, we proudly stand by the craftsmanship of our creations with a comprehensive one-year limited warranty against structural defects associated with the manufacturing process. If you encounter any issue, you’re welcome to send us your piece for a thorough inspection to determine if a manufacturing defect is present.

Ring Resizing:
Enjoy one complimentary resizing on rings within the first year of purchase. Should you desire a resizing after the first year, we’re pleased to offer this service for a nominal fee. Kindly consult our full resizing terms for detailed information.

What Our Warranty Covers:
Our warranty provides coverage for structural and manufacturing defects. Although our pieces are crafted with durability in mind, normal wear and tear, trauma, loss, theft, or loose stones are not included in the warranty. Should you need assistance with repairs, such as loose stones, we’re here to help with competitive repair rates. Don’t hesitate to reach out for more information.

Peace of Mind:
If you have concerns about theft, we recommend considering an independent jewelry insurer or adding coverage through your homeowner’s or renter’s insurance policy.

Important Note:
To maintain the validity of your warranty, it’s crucial that any fixes or modifications, including resizing, are performed by us. Any alteration by other parties will void the warranty, as we cannot ensure the integrity and authenticity of work executed outside our trusted process.

At Jewelrythis, our commitment is not only to deliver stunning, tailor-made pieces but also to provide a stress-free, transparent experience throughout the life of your jewelry. Should you have any questions or need repairs, our support team is always ready to assist.

Once we have created your Jewelry piece , there are no refunds as the design was created just for you and cannot be re-shelved or restocked. Please remember that we let you ‘see’ your jewelry before we have even produced it by using a photorealistic render. Therefore, there should be no surprises and the jewelry piece should match the design approved by you. We are very confident that you will be satisfied with your final piece.

A choker is a necklace that fits closely to the neck and is usually no longer than 14 to 16 inches in length. Unlike longer necklaces, which drape down to the collarbone or chest, chokers fit snugly around the neck like a collar. A choker is different from a torque or torc necklace, a metal ring that does not close completely and is opened by bending it. Chokers can be made from a variety of materials, including silver, gold, platinum, velvet, beads, leather, and more.

We’ve created this ring sizer that you can download for free to help you take the correct measurements.

Important! When you print the document, make sure you specify actual size, in the print instructions so that the tapes print out accurately.

Don’t know your finger measurement?

Measuring your finger for ring size is easy. If you already have a ring that fits just right, just measure the space from one interior side to the other interior side (the diameter). This will give you your ring measurement.

If you don’t have that perfectly fitted ring, there’s an easy workaround for that too. You’ll need some paper, a pen or pencil, scissors and measuring tape (or a ruler). Here’s what you’ll need to do:

Cut a thin strip of paper (approx. ⅛” – ¼” wide) that can wrap around your finger one time. It should fit securely enough around your finger so that it’s not so loose that is might fall off, but not so tight to make it uncomfortable when worn.

Use your pen or pencil to draw a line where the paper ends on your finger. Then, lay the marked strip of paper out flat and measure the length of the paper from your mark to the end of the strip. That number is your ring measurement.

Now that you have your measurement, you can proceed to the next step by looking for your measurement in the table below to find your comparable ring size.